Your privacy matters to us.

Information We Collect

The information collected depends on the Lootlix features you use.

Account Information

• Full name and username.
• Email address.
• Country and country code.
• Phone number when provided.
• Date of birth where required.
• Profile picture, cover image and bio.
• Social profile links that you voluntarily add.

Device and Security Information

To help protect accounts and prevent abuse, we may collect information such as your IP address, device identifier, device model, operating system, app version, approximate location based on network information, session activity and login timestamps.

Platform Activity

We may process information relating to marketplace listings, purchases, sales, tournament participation, community activity, reports, support requests, wallet transactions and other activity performed through Lootlix.

How We Use Your Information

We may use information to:

• Create and maintain your account.
• Authenticate login sessions.
• Operate marketplace and gaming features.
• Process wallet activity and supported transactions.
• Deliver tournament information, results and rewards.
• Send account, transaction and security notifications.
• Detect fraud, abuse, scams, suspicious access and violations of our Terms.
• Provide customer support.
• Improve platform reliability, performance and user experience.
• Meet legal, accounting and regulatory obligations where applicable.

Payments, Wallet & Transaction Data

When you fund a wallet, make a purchase, receive proceeds or use a paid feature, transaction information may be processed by Lootlix and/or the payment provider supporting that transaction.

Depending on the payment method, the payment provider may collect financial information directly from you. Lootlix should not receive or store full card details when those details are entered directly into a payment provider's secure checkout environment.

We may retain transaction references, amounts, currencies, transaction status, payer or recipient identifiers and other information needed for reconciliation, fraud prevention, dispute management and accounting.

How Information May Be Shared

Lootlix does not sell your personal information as a product to advertisers. We may share limited information where reasonably necessary with:

• Payment processors and financial service providers.
• Cloud infrastructure and hosting providers.
• Notification and messaging service providers.
• Security, analytics and fraud prevention providers.
• Professional advisers where reasonably necessary.
• Government authorities or law enforcement where disclosure is legally required.

Public information that you choose to add to your profile, such as your username, profile picture, bio and public social links, may be visible to other Lootlix users.

Security

Lootlix uses reasonable technical and organisational safeguards designed to protect user information and account access.

Security measures may include encrypted connections, password hashing, session tokens, access controls, security logging and monitoring for suspicious behaviour.

No online platform can guarantee absolute security. You are responsible for protecting your password, access credentials and devices and for notifying us if you believe your account has been compromised.

Data Retention

We retain information for as long as reasonably necessary to operate your account and provide Lootlix services.

Certain transaction, financial, anti-fraud, dispute, security or legal records may be retained after an account is closed where required for legitimate business, accounting, regulatory, security or legal purposes.

When information is no longer reasonably required, we may delete, anonymise or securely archive it as appropriate.

Your Choices & Rights

Depending on applicable law and the nature of your request, you may be able to:

• Review or update certain profile information.
• Change notification preferences.
• Request information about personal information associated with your account.
• Request correction of inaccurate information.
• Request account deletion, subject to legitimate retention requirements.
• Withdraw certain optional permissions through your device settings.

Children & Age Requirements

Lootlix is not intended for users who are below the minimum age permitted to independently use services of this nature under applicable law.

Users must provide accurate age information where requested. Certain features may also have additional age restrictions.

External Websites & Services

Lootlix may contain links to third-party websites, gaming services, social platforms, payment processors and other external services.

Those services have their own privacy practices. Lootlix does not control how independent third parties collect or process information after you leave our platform.

Changes to This Privacy Policy

We may update this Privacy Policy when Lootlix features, technologies, business practices or legal obligations change.

Where appropriate, we may provide notice of material changes through the app, website, notification system or another reasonable communication channel.

The date shown at the top of this page identifies when this Privacy Policy was most recently updated.